Quick answers to the questions we hear most. If yours isn’t here, firms can use Get help in their dashboard (we see your firm, job and order straight away), and anyone can write to us from the contact page. We reply by email: payment problems within 1 working day, everything else within 2.
It can take a minute. Check your spam or promotions folder for an email from ArchCareers. Each email has a button and a 6-digit code: use whichever is easier (the code works on any device). Only the newest code works, and both last 15 minutes. On the sign-in page you can send a new email; use the same work email you posted with.
Every job is checked by our team before it goes live, so “submitted” is normal for a while after paying. You’ll get an email the moment it’s live. If your bank shows the payment but your dashboard says not paid, don’t pay again: we confirm payments with the gateway automatically within minutes. If it still says not paid after an hour, use Get help on that order.
Your dashboard shows the reviewer’s note on the job. Edit it there and resubmit: there’s nothing more to pay.
The invoice uses the billing details given at checkout, including the GSTIN if you entered one. Use Get help on that order and tell us what to correct.
Open the job in your dashboard. When it expires you can renew it at a reduced price; while it’s live you can upgrade it to Featured (you pay the difference) or close it once the role is filled.
When you buy a plan at full price, you can add extra posts at a lower price, or post more roles at your add-on price for a while afterwards. Your dashboard shows any extra posts ready to use and until when. Choose the same plan when you post, and you’ll see “Use an extra post” instead of paying.
If your firm already has a page on ArchCareers, its owner is asked to confirm you can post for it. Nothing goes live before that. If it’s taking long, ask them to check their email, or use Get help.
See the refund policy. In short: if we decline a paid listing and you’d rather not edit and resubmit it, we refund it in full; if you were charged twice, we refund the extra. Once a job has gone live, the plan has been delivered and isn’t refundable.
Each job page shows how to apply: by email, WhatsApp or the firm’s own website. Applications go straight to the firm; ArchCareers doesn’t receive or store them.
Sign up for job alerts on the home page, choose a city and discipline, and confirm the email we send you. Every alert email has a one-click unsubscribe link.
Use Report this listing on the job’s page. Our team looks at every report.